Check in/out

After having made the reservation, you will have to fill in the exact date and time of your check-in.

Check-in

Once you know the precise day of your check-in, you have to send an email to your residence with your data, day and time slot of your arrival.

These information must be given at least one week before your planned arrival date.

The check-in is available from Monday to Friday from 9 AM to 12.30 PM and from 2 PM to 5 PM.

An extraordinary session for the check-in will be available on Sunday August 26th 2018 from 9 AM to 12.30 PM and from 2 PM to 5 PM.

 

 

Delivery of the keys

If you are staying in apartment, our representative will be waiting for you at the selected check-in time.

If you are staying in a residence the desk clerck will give you the keys of your room.

 

 

Check-out procedures

You must communicate  your check-out to the reception of the residence. (Please remember to make arrangements on this regard).

The day of the check-out your accomodation will be checked in front of you, then you will be asked to sign the “check-out report” attesting the well-being of your accomodation (or attesting deficiencies or damages compared to the check-in).

Remember to keep this report as it will be necessary to ask the deposit back.

 

PLEASE NOTE: for those who leave the residence at the end of the academic year (July 31st  2019) it is possible to check-out within August 1st 2019 at 10 AM.

 

 

Deposit

To all the new guests it is asked the payment of a deposit of € 400,00.

This deposit will be given back after the definitive check-out from the structure, and only once the rent has been paid completely (including the costs of the guestrooms).

If the guest does not pay for the possible damages to the residence or for possible extra cleanings, the deposit can be used to pay the debt in case this debt is inferior to the amount of the deposit.

 

If the outgoing students want to stay in one of Politecnico's residences also for the following year, they are asked not to withdraw the deposit: it will be valid for the following reservation, even if the students intend to book a different residence.

 

 

 

 

How to get the deposit back

The deposit can be refunded only by bank transfer.

In order to receive the amount please write an email to

booking-residenze@polimi.it, with the subject “Deposit refund”, and writing the following details:

  • Name of the bank
  • Name of the account holder
  • IBAN code and the SWIFT code, written in capital letters

and attaching to the email:

  • A scan copy of a valid Identity card or passport
  • A scan copy of the Check-out paper

Please note that in case that the account is not headed to you, you will have to provide a copy of the account holder’s ID and the proxy form filled-in.

In case of refund via bank account, process can take several weeks.

 

 

If it you are not able to receive the return through bank transfer please send an email to booking-residenze(at)polimi.it